Orders are processed and shipped from Boulder, Colorado typically 3-5 days after being placed. It’s just me and my kids packing your orders with love so it may take longer to fulfill your order as we navigate unforeseen delays like illness and kid emergencies. Thank you for your patience and understanding. United States: We're so excited to offer FREE shipping in the continental U.S. for orders over $100. All other orders are charged a flat rate of $7.95.

International: Unfortunately, we are unable to ship internationally at this time. Hopefully as we grow we can expand our shipping options.
Always Up is not responsible for lost or stolen packages. We cannot reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. If your tracking info says “in transit” but is taking longer than expected, all we can do is wait. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims.
Returns & Exchanges
To request a return please email:

Returns may take up to 14 days to arrive at our facility, be inspected, and processed, please note it may take up to 30 days for the refund to appear in your account.  

If you would like to exchange for a different size, please email us for a return, send the product back and then order the correct size. We will refund the original order.

We offer returns on unused, unwashed, and undamaged items. Returns requested and received within 20 days of receipt of your order are eligible for refund.
We take full responsibility for manufacturing defects. Please reach out out to us and we will make it right

We expect your gear to last through the early stages of your child’s life and be handed down for the next baby, passed on to a friend, and used as long as possible! Let us know if there is an issue that renders your product unusable and we will look over what is happening.  

We don’t offer repairs, but I highly encourage you to go for it! Feel free to email us for advice on how to do simple repairs.